Right of withdrawal & sample withdrawal form

Right of withdrawal

Cancellation policy for the website: www.epex.de

4. Right of withdrawal
Customers who are consumers have a right of withdrawal under the distance selling regulations, according to which the contractual declaration can be revoked in accordance with the following instructions:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days (14 days) without giving any reason.
The cancellation period is fourteen days (14 days) from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us, epex, Gutenbergstraße 12, 73760 Ostfildern, by email to mail@epex-info.de or by a clear statement (e.g., a letter sent by post) of your decision to withdraw from this contract. You may use the model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back and they are undamaged, or until you have provided proof that you have returned the goods.

You must return or hand over the goods to us without undue delay, but no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. We do not bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

A notice:
The goods should be returned in their original packaging, including all accessories and packaging materials. Damage to or soiling of the returned item should be avoided. Please note that your right of withdrawal and its consequences remain unaffected by this request; it is simply intended to facilitate the return process.
5. Sample of the - Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it to us by letter or email.)

Sample text (email/letter):
To [Company Name] - [Address/Email]

I/We hereby revoke the contract I/we concluded for the purchase of the following goods/the provision of the following service:
[Item name/Order number]
Ordered on: [Date] / Received on: [Date]
Consumer name: [Your name]
Consumer's address: [Your address]
Date: [Current Date]
Signature (only for paper forms)

To:
company epex
Gutenbergstrasse 12
D-73760 Ostfildern
Email: mail@epex-info.de